THE HOUSE RULES/POLICY

Courtesy Items
Room amenities include Turkish cotton towels and robes, soaps, shampoo & makeup remover. Wine / champagne glasses, corkscrews, ice and ice buckets are available from the front desk. DVD players are available so bring the movies for the kids. Breakfast is not included in price of room. We serve a full breakfast, most days we offer Zeke's famous Berry Stuffed French Toast but during our off season it may not be available. Please inquire when booking. Breakfast is $10 per person $6 for kids. Coffee/Tea is always available no charge. Meeting room with TV and Power Point screen is complimentary when the whole Inn is booked for your group, also ice water, coffee/tea and assorted beverages are always complimentary for meetings and meals. Free WiFi available throughout the hotel. Faxing and copy services are available. Free off street parking with winter plug ins.

Check in 4pm / Check out 11am (during the offseason we may be able to accommodate an early check in or late checkout, please call.

Cancellation
We have a 72 hour (3 day) cancellation policy for individual bookings. Heartwood Inn & Spa reserves the right to charge the credit card on file for all room charges including spa bookings on rooms where insufficient notice was given. Theatre tickets are non-refundable but transferable to other show dates. Winter weather guarantee - if you can't make it due to bad weather or roads you don't pay. Groups who cancel due to weather / roads may use their non-refundable deposit towards their next retreat.

Group Bookings
Reservations of three or more rooms are considered a 'group' and require a deposit. For groups the deposit is non refundable two weeks prior to your arrival, whole house bookings will be charged a $500 deposit - it is non refundable 30 days prior to arrival. For business meetings we can provide a projector (daily fee) and flip charts, white boards and markers.

Children
Children are welcome in our kid friendly rooms. Please see the room listings for details.

Pets
The Heartwood is pet friendly and has a limited number of rooms that accommodate pets. Please let us know at the time of booking if you are planning to bring a pet. We charge an addition $25 cleaning fee (per stay) for cats and dogs (other species please call). Guests are responsible for any extra cleaning & any damage caused by their pet. Animals may not be left unattended in the room. Please bring carriers and keep pets in them as much as possible and off all furniture. All our furry friends MUST be flea free.

Smoking
Smoking is not allowed in any building on the property. Outdoor ashtrays are located near exits. Our staff are instructed to report smoking violations immediately. A $250 cleaning surcharge will be added if smoking is suspected in rooms.


The Heartwood Inn & Spa, 320 North Railway Avenue East, Drumheller, Alberta, Canada
Tel: 403-823-6495 or toll-free : 1-888-823-6495 fax : 403-823-4935 T0J 0Y4
your hosts : Patrice & Zeke Wolf

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